General Summary

The Junior IT Application Administrator plays a key role in supporting and managing IT applications,
ensuring efficient operations, and collaborating with stakeholders to maintain seamless system
functionality.

Roles and Responsibilities

• Processing requests related to LLC provided Application

• Provide IT Application support to Franchisees, clubs, members, and other departments

• Manage IBA Applications according to requirements

• Manage end user accounts, access rights and permissions. Extract and maintain monthly reports

and upload data on IBA Sharepoint operations

• Troubleshoot issues and monitor IBA systems and applications developed and maintain

documentation pertaining to IBA current environment and system

• Effectively communicate with franchisees, staff and members

• Collaborate and assist fellow IT colleagues

• Effective provisioning, managing, configuring IBA Dynamics CRM

o This includes new club configuration and club details updating

o Club List Downloading and Extraction

• Creation of Dashboard Notices, updating of files and content. Also responsible for creation and

updating of Web pages. Managing club website functionalities

• Other roles and responsibilities may be assigned