Skills and Qualifications

• At least 1-2 years of sales experience. Fitness Industry or BPO experience is an advantage. Proven track record in member relations.
• Bachelors/College degree in Business Administration, Management & Sales, and Marketing.
• Knowledgeable in Microsoft Word, Excel, Google applications.
• Excellent in oral and written communication skills.
• Must be driven, ambitious, assertive, and can finish work on deadlines.
• Result and Goal oriented and have a winning mindset.
• Willing to be assigned at any Anytime Fitness Branches in Metro Manila, Visayas or Mindanao.

Roles and Responsibilities

• Scope: Suspended Members, Cancellations Request, Billing Collection, Advanced Payments through Debit Card and over-the-counter “OTC”, Member Journey and Member lifespan.
• Maintain suspended members rate at 5% based on TOTAL MEMBERS.
• Call suspended members to notify reactivation schedules or to persuade early reactivation.
• Handle cancellation requests and keep it below 3% based on total ACTIVE MEMBERS.
• In charge of Billing Collection calls from 1-month defaulter “D1” to 3-month defaulter “D3”, with a collection average of 80% on D1.
• Responsible in tracking all members who have used debit cards, non-credit card members, and ensure advanced payments and OTC collections are paid.
• Call debit card/non-credit card members and convince switching to credit cards.
• Do service calls to ensure all NJMs are properly onboarded, completed Health Optimization Program, assigned to a Personal Trainer “PT” and is well engaged, keeping them on active status for the first 6 months of their membership.
• In charge of checking member transfer-ins and out.
• Supports the operations team and ensure proper onboarding and completion of Health Optimization Program induction, promote new joined members “NJM”, Referral, and PT campaigns and other retentions initiative.