As the Chief Technology Officer for Anytime Fitness Asia, you lead the technology agenda across the Inspire Brands Asia network, with primary accountability for member and consumer technology and the technology ecosystem supporting franchise operations. The role connects digital platforms, payment infrastructure, developers, global technology partners and internal systems into a scalable and integrated ecosystem. AI and automation are used as practical enablers to improve member experience, franchise operations and organisational effectiveness.

ROLES AND RESPONSIBILITIES

Member and Consumer Technology

• Defines and delivers the roadmap for member applications, platforms and digital touchpoints across the member journey

• Simplifies and integrates the technology ecosystem to improve acquisition, onboarding, access, engagement, payments and retention

• Translates member and operational pain points into scalable technology solutions

• Partners with developers and technology providers to deliver new capabilities and continuously improve existing platforms

• Identifies practical opportunities to use AI, automation and data to improve member experience and operational effectiveness

• Ensures technology investment delivers measurable member, operational and commercial value

Franchise Technology and Operational Transformation

• Develops a scalable technology architecture that supports the continued growth of the Anytime Fitness network across Asia

• Reviews and streamlines systems across franchise and club operations, reducing fragmentation and unnecessary complexity

• Partners closely with Anytime Fitness LLC and global technology teams to align global platforms with regional business requirements

• Leads relationships with developers, technology vendors, platform providers and strategic technology partners

• Oversees technology relating to payment gateways, integrations and membership transactions

• Uses technology, AI and automation to simplify franchise operations, reduce manual work and improve decision making

• Establishes technology standards and governance that enable effective deployment across multiple markets

Corporate IT and Technology Governance

• Provides strategic oversight of the corporate IT function, infrastructure and technology partners

• Ensures appropriate standards for cybersecurity, data protection, access management and business continuity

• Drives practical adoption of AI and automation across corporate functions to improve productivity and efficiency

• Establishes appropriate governance and guardrails for the responsible use of AI and emerging technologies

• Oversees technology procurement, licensing, vendor management and technology risk

AI Enablement

• Identifies where AI can practically improve how members, franchisees, club teams and corporate functions work

• Embeds AI and automation into workflows where there is a clear business problem, practical application and measurable value

• Uses AI to simplify processes, automate repetitive work, improve access to information and support better decision making

• Evaluates emerging AI solutions with a focus on usability, security, scalability and commercial relevance

Strategic Technology Leadership

• Develops a clear multiyear technology strategy aligned with the organization’s growth ambitions

• Translates business priorities into a focused and commercially disciplined technology roadmap

• Advises senior leadership on technology investments, emerging capabilities, opportunities and risks

• Builds strong partnerships across Operations, Commercial, Finance, Marketing, HR and country leadership

• Determines when the organization should build, buy, integrate, automate or simplify technology

• Champions technology as an enabler of better member experiences, stronger franchise operations and more productive teams

QUALIFICATIONS & EXPERIENCE

• Significant senior technology leadership experience within a multi-market consumer, franchise, retail, fitness, hospitality or similarly distributed organization

• Strong experience with consumer applications, digital platforms and integrated technology ecosystems

• Experience transforming complex or fragmented technology environments

• Strong understanding of systems integration, payments, data, cybersecurity and technology governance

• Demonstrated ability to build credibility and influence across external stakeholders, including global partners, vendors, developers, franchisees and senior business leaders

• Strong relationship management skills, with the confidence to represent the organisation externally and navigate competing stakeholder priorities

• Highly customer and operations focused, with a strong understanding of how technology impacts the day to day experience of customers, franchisees and frontline teams

• Practical experience using AI and automation to improve business operations

• Strong commercial judgement and the ability to prioritise technology investments based on business value

• Ability to translate complex technology topics into clear business decisions

• Visible, collaborative and comfortable operating close to the business rather than leading technology purely as a back of house function

• Strategic mindset combined with the willingness to remain close to execution

Preferred

• Experience within franchise, fitness, membership, retail or consumer lifestyle businesses

• Experience operating across Asia or other complex multi-market environments

• Experience leading technology transformation at scale