Purpose of the Role
We are looking for a detail-oriented and proactive coordinator to manage the end-to-end process of ordering and shipping tokens to our franchise partners across Asia. This role ensures smooth operations by handling orders, liaising with internal teams, and managing shipping and customs matters.

Key Responsibilities

• Receive and manage token orders from franchise partners; verify that the minimum order quantity (100 pcs/box) is met

• Coordinate with the Finance team to facilitate and confirm payments

• Arrange shipping materials (e.g., DHL bags or boxes) and prepare orders for dispatch

• Ensure tokens are shipped to the correct markets and confirm successful delivery with partners

• Act as the primary contact for customs-related issues for all markets

• Assist in preparing supporting documents, such as invoices

Requirements

• 1–2 years of experience in logistics, order fulfillment, admin support, or a similar operations role

• Strong communication and coordination skills

• Proficient in Microsoft Excel, email communication, and familiarity with courier platforms (e.g., DHL)

• Detail-oriented, organized, and able to manage cross-border logistics

Preferred Traits

• Resourceful and proactive in resolving issues

• Comfortable working in a regional support environment

• Understanding of customs documentation or shipping processes is a plus